Frequently Asked Questions

Click for Answers about Shopping & Shipping!

Shopping
What type of payments do you accept?
What is your return policy?

Can I order by phone or email?

Can I pay by check?
What if the weather is freezing?
Do you have a retail catalog?
How can I obtain coupon codes?
Do you sell wholesale?
What are your hours?
Why is there a minimum order amount?

Shipping
How long does it take to ship my order?
What are your domestic shipping rates?
Do you ship internationally?
What are your international shipping rates?

This Shipping & Shopping information is applicable for product sold directly to consumers (not retailers).


 
 
 

What type of payments do you accept?
We accept funds from a Paypal account as well as payment using any major credit or debit card.  We use Paypal as our safe and secure gateway processor, but a Paypal account is NOT necessary. Simply continue through the checkout process and “pay as a guest” instead of with a Paypal account. Watch this video for a Step-by-Step tutorial from product selection to payment (with or without a Paypal account).

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What is your return policy?
If you are not satisfied with our products please contact us first as we may be able to resolve your issue or concern to your delight. That is our first priority!  We will accept unopened product within 30 days for a full refund– no questions asked! Please repack the products carefully for the return trip to avoid damage in transit; the customer is responsible for return shipping with tracking. Refunds will be issued upon delivery of the product in good condition.
 If the return is due to damaged or defective merchandise, or due to our error, we will also refund your return shipping costs.
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Can I order by phone or email?
Yes, but it takes longer than doing it on the website.
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Can I pay by check?
Yes. If you wish to pay by check or money order please send your complete order via mail with the check enclosed to: ScraPerfect P.O. Box 1943 Silverdale, WA 98383. Please be advised that if you pay by check, we will not ship your order until the funds have cleared. This may delay the processing 1-2 weeks.
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What if the weather is freezing?
The label on the Best Glue Ever and Best Cleaner Ever states the products should not be frozen.  If you are in an area that is receiving freezing weather, we cannot guarantee your product will arrive unfrozen. However, we regularly ship throughout the winter to areas which experience freezing temperatures without complaints. The bottom line is that purchasing in the winter is your choice, and we are not responsible for any product arriving frozen or damaged due to freezing during shipping. Please contact us with any questions.

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Do you have a retail catalog?
Yes. Click on the pdf to download it.
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How can I obtain coupon codes?
Become a ScraPerfect follower. Sign up for the newsletter. Like us on Facebook. Sign up on our blog.  Subscribe on Youtube. Check the box to receive the newsletter upon checkout. You will know about specials or coupons from one of these locations.
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Do you sell wholesale?
Yes, standard industry terms apply. If you have a retail store or on-line business, please contact us and request a wholesale brochure with prices, minimums, and other important details. You must supply evidence of a business (Business License, URL, physical store location) Click to set a Retailer Account.
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What are your Hours of Operation?
Office hours are typically Mon. thru Fri. 10 am – 5pm PST.

Sometimes we are not available during this time, and sometimes we are available earlier, later, and even on Saturday & Sunday.  If you call and we are not available, leave a message and we will return your call as we are able.

Orders may also be placed on our website 24 hrs a day.
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Why is there a minimum order amount?
We know that minimums can be frustrating when you just want to place an order for one item that costs $4.99.

Here’s why we have one: There are only so many hours in a day and there are so many different hats to wear. As a manufacturer, the main job is to bring amazing products to market. In addition, we maintain our website (updating these FAQs), oversee the Facebook page, Design Team, and blog. We manage the wholesale and distributor accounts, working especially closely with our smaller resellers, offering ideas, education, and support. We produce our own video tutorials (and work with guest designers) and maintain our Youtube channel. And while selling should be the ultimate goal of a business, the heart, soul and really the most interesting part is being able create fantastic products and to teach and help customers (or even people who do not purchase) by offering exceptional customer service.

Since there are so many other outlets to buy our products (both online and brick & mortar stores), and it takes a quite a bit of time to process, package, address, and ship single orders, it makes most sense to devote more time to all the things explained above that no one else can do. Many manufacturers choose not to sell direct to consumers at all, and yet we feel this is a very important connection. Therefore, the compromise is to maintain a fairly low minimum and let the even smaller orders be handled by our resellers who may choose not to have a minimum.
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How long does it take to ship my order?
Typically, orders ship within 3 business days by USPS first class  If you would like to pay for expedited service, please contact us by email or call 866-644-4435 to make arrangements.

NOTE: If you check the order status in your account, you will always see “PROCESSING” even after your order has shipped. Feel free to contact us if you have any concerns. 
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What are your domestic shipping rates?
You can see the rates filling the shopping cart, and checking the shipping.  Rates, generally ranging between $3.15 and $6.95, are calculated by weight and the type of packaging that is required. Although not so straightforward to explain, we have tried to keep s/h as inexpensive as possible.

NOTE:
We reserve the right to contact you if our actual shipping costs exceed the shopping cart rate. We will give you the option of cancelling the order or paying additional shipping charges.

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Do you ship internationally?
Yes. Orders are normally shipped USPS first class mail. While tracking is not available, we can provide evidence the order has entered the USPS system. Buyer accepts responsibility for non-delivery once the package is entered into the postal system. To date, a package as NEVER been lost! (If you would prefer to pay the substantially higher costs for international tracking, please email us.)

NOTES:
1. We reserve the right to contact you if actual shipping costs exceed the determined rate. We will give you the option of cancelling the order or paying additional S/H.

2. According to the USPS website, time-in-transit for international packages to many locations typically arrive in 10-14 business days; however, a few shipments have experienced a delay of up to 28 days. If it seems your wait seems excessive, email us for confirmation of shipping. No package has ever been actually lost in the mail to date–and it has been over a decade that we have been shipping this way! 
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What are your International shipping rates?
International shipping is calculated as for domestic plus an international surcharge as follows:
                Canada/Mexico: $10.00
Other Countries: $15.00

When filling the shopping cart, the correct international surcharge will be entered for you. You may cancel the order at any time before paying.

Duty or brokerage fees would be the responsibility of the recipient if they occur, however, we know of none charged by the US Postal Service.
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